DD role in Amex in Cards & Payments domain- Minimum Experience of 15 years with strong Banking and Financial Services Domain knowledge. Must have managed very large account for atleast 5 years from offshore. Following Delivery Director Attributes are required Identify ways and means to improve gross margins through delivery efficiencies, offshore leverage, reducing capital and operations expenditure in close collaboration with Engagement Managers & Delivery Managers. Work with the Engagement Director / Engagement Manager / Delivery Managers to define and execute go to market strategy, identifying opportunities to expand existing, open new and penetrate competition. Meeting growth targets in collaboration with Horizontal and sales team. Improving customer satisfaction by maximizing value to clients Deliver as per agreed compliance and procedure laid down by client and Syntel. Encourage innovation and LEAN initiatives."