Capable of driving client process SLAs. Should be able to adopt measures to continuously improve process matrices and service delivery levels.
Intermediate regulatory and legislative knowledge in aligned service area
Experienced to operate in a Client Administrative environment.
Understanding of System Capabilities and Application platforms. Knowledge of benefits business, including products and services, operations, and delivery.
Knowledge about team/individual revenue productivity. Should be able to follow LEAN methodology to meet the targets
Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.
Managing team of 20+ members
Preparation & Supervision of monthly Payroll for clients
Handling Reimbursements, Full & Final Settlement, Salary slips, TDS
Handling Payroll Related Compliances
Client Management for Payroll Vertical
Zero error on scorecard for all the months
Responsible for monthly SLA
Managing the collections to reduce outstanding and DSO
Development of Capability (coaching / feedback sharing - once a month)
Process Efficiency & Management (Productivity Monitoring)
Process Quality & Compliance
Managing Gross Margins
Post Graduate in any field preferably from Tier 1 or 2 Campus
12 +years of Experience
Preferred experience in Payroll outsourcing environment and has managed large employee base.
Hands on experience on entire employee life cycle.