Delivery Head for IT Infrastructure

Futurestep Recruitment Service Private Limited
  • Bangalore
  • 35-60 lakh
  • 15-20 years
  • 1535 Views
  • 09 Jul 2015
dfdf

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services, Infrastructure
Job Description


Greetings from Future step


Requirement for Delivery Head for Networking Consulting IT Infrastructure
Experience 15+ years



Job Description --Delivery Head

Business Unit Objectives:
* Establish Industry leading professional services capability; accountable for the planning, management, and execution of all professional services engagements globally
* Ensure effective Demand Forecasting, Skill based Capacity Planning and fulfillment to ensure no revenue loss Ensure effective Demand Capacity management processes and controls to meet and exceed utilization targets
* Effectively collaborate with sales & strategic partners to ensure "peak" resource needs are met
* Ensure standardized and repeatable execution toolkit across service portfolio; factory services industrialization
* Establish process, tools and governance to ensure Industrialized service delivery; establish knowledge management framework to capture learning and enhance delivery toolkit on a continuous basis; ensure adherence to Quality Management System, methodologies and processes; common project methodology
* Innovation - 10% of booking attributable to "PSO execution team led" services Initiated Revenue.

Responsibilities
This leadership role must consistently provide effective, progressive, innovative, collaborative leadership, including but not limited to the following:
Revenue ... Maximize realization of bookings to revenue; Effectively support Sales in generating new and incremental revenue; Consistently achieving revenue goals and while forecasting future needs
Margin ... Manage costs to optimize profitability; Effectively raise and manage risks -- which can impact costs and margins
Resource Management ... Drive high levels of workforce engagement through effective management; Manage demand forecast and capacity planning process; Recruit, hire and on-board talent to meet capacity plans; Manage utilization, including billable utilization; Plan and manage borrowed and Partner resources
Client Satisfaction ... Partner with Sales to set and manage client expectations; Assure quality delivery that meets/exceeds client expectations; Identify and address quality enablement gaps across the value delivery chain; Visit clients and solicit feedback; quarterly service reviews, planning sessions, etc.


Desired Skills and Experience
* Proven track record with a minimum of 12 years in IT infrastructure consulting and professional services solutioning with strong architectural and execution background
* Proven track record in managing and executing complex projects; multi discipline knowledge and experience in IT Infrastructure components and technology
* Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context

Educational Qualification Experience:
* BE, BTech with minimum 12 years of relevant experience. MBA Desirable only from IIT or IIM
* Worked in a global multinational work environment with cross continent experience Desirable Certifications
* Process certifications in TOGAF, PMP, ITIL
* Desirable - Technical domain certifications around Datacenter, Network Security delivery service manager, infrastructure management, consulting


Please mention your CCTC ECTC and Notice period


* Demonstrated commitment to continuous personal improvement of business and technical skills, including the ability to learn and apply new technologies and techniques
* Strong service attitude and a commitment to quality
* Strong listening and question based solutioning skills. Ability to uncover business challenges and develop a custom solution to solve those challenges
* Flexible, continuous learner and knowledge sharer, enthusiastic, personable self -starter, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving Management Skills
* Ability to secure trust and influence over peers in the organization and with clients
* Strong people leader and track record for building high performing teams.
* Must be a strategic thinker, while maintaining data driven operational discipline and rigor h Ability to clearly form and communicate ideas for wide audiences, both internal Micro land and external client stakeholders. Excellent communication skills, both written and oral are required

Educational Qualification Experience:
* BE, BTech with minimum 12 years of relevant experience. MBA from IIT or IIM Only.
* Worked in a global multinational work environment with cross continent experience Desirable Certifications
* Process certifications in TOGAF, PMP, ITIL
* Desirable - Technical domain certifications around Data center, Network Security delivery service manager, infrastructure management, consulting


Job Posted By

Manish Bhatia
Managing Consultant