- Develop and maintain defect management lifecycle using defect management tools
- Define priority, severities and SLA's for Defects
- Ensure that the defects are entered as per standards and best practices
- Conduct trainings to educate the Defect SLA- s, Defect Life cycle and Defect update format with in the ALM tool across all the stake holders
- Coordinate with development and testing team to address the defects to closure
- Day to day defect analysis. defect trends and reporting
- Work closely with test manager, testing teams, development teams and operations teams for defect resolution also Ensure that the defect status are correctly marked in the ALM tool
- Participate in RCA activities along with the SME and Track leads, to identify the improvement areas and also to have the lessons learnt identified and shared across.
- 10+ Years of experience in SAP & SAP Defect Management/Testing.