Your key accountabilitiesThe key responsibilities of this role are:*24x7 support for Production database estate. This includes all Production, Disaster Recovery, Emergency Break Fix, User Acceptance Testing and Development environments.*Rapid response to address high severity (severity 1, 2 and 3H) incidents.*Pro-active issue detection and resolution as well as service monitoring.*Service restoration subsequent to unanticipated outages or disruptions.*Driving root cause analysis and resolution to closure.*Identification and driving of database related service quality improvements and engineering deliverables.*Provision of technical support on a shift, on-call and rotational basis.*Resolution of production support issues.*Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues.*Management and progression of Action items.*Automation and process improvement of database activities.Technical expertiseAbove 10 Years of progressive working knowledge of database technologies*Sybase Certified Professional*Sybase ASE 15.0 and 15.7*Sybase on Veritas Cluster Server for HA (preferred)*Sybase on storage based replication (EMC SRDF) for DR (preferred)*Sybase Replication Server*Good understanding of UNIX and Linux operating systems (Solaris and Red Hat Enterprise Linux)*Strong scripting skills (UNIX shell scripting)*Database backup, restore and recovery - Netbackup or equivalent)*Database server and query performance tuningStrong Communication skills are required.