Overall job profile for DATA CENTER SERVICE DELIVERY MANAGER, Location : UIDAI NOC HQ
Single Point of Contact for Authentication Service Delivery
Shall enable monitoring of a robust business continuity and disaster recovery process including inspections / surveillance plan / building security plan, certifications and acceptance of Data Centre
Ensure SLA Management -Monitoring of SLAs of MSP and DCSP
Ensure NOC and Helpdesk are being maintained properly with timely call escalation and resolution.
Correlation of monitoring report
Liason with other track leads for effective and efficient service delivery management