Service Desk Engineer

Swift Tecnosol
  • Qatar
  • 10-15 lakh
  • 5-10 years
  • 20 Aug 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

1) Service desk:

Currently a small team is supporting more than 650 end users (Direct hires, secondees, contracts,visitors,mobile users and others)in multiple locations: raslaffan, al Qassar and woqod tower.

The support spectrum includes but not limited to responding to service calls from end users with wide range of requests such as:

- Provide technical assistance on Hardware, software support and other IT related equipment.

- Grant authorizations and internet browsing.

- Accessing network resources.

- Pronting, scanning services and competer peripherals.

- Maintaining supplies of IT & T equipment and consumables.

- Diagnostics ability and problem isolation.

- Supporting the roll-out of new applications

- Handle tier 1 help desk escalations through tickets or phone calls.

- Have capability to attend to calls / complaints and logging tickets.

- Tespond to queries either in person or over the phone to determine nature of problem.

- Follow up on outstanding requests and ensure timely resolution.

- Maintaining inventory system.

- Dealing with end user in professional manner.

- Write training manuals and train computer users.

Note: Looking for immediate or 7-15 days notice period

Competencies/Skill sets for this job

Help Desk Service Desk Software Support

Job Posted By

About Organisation

Swift Tecnosol