1) Service desk:
Currently a small team is supporting more than 650 end users (Direct hires, secondees, contracts,visitors,mobile users and others)in multiple locations: raslaffan, al Qassar and woqod tower.
The support spectrum includes but not limited to responding to service calls from end users with wide range of requests such as:
- Provide technical assistance on Hardware, software support and other IT related equipment.
- Grant authorizations and internet browsing.
- Accessing network resources.
- Pronting, scanning services and competer peripherals.
- Maintaining supplies of IT & T equipment and consumables.
- Diagnostics ability and problem isolation.
- Supporting the roll-out of new applications
- Handle tier 1 help desk escalations through tickets or phone calls.
- Have capability to attend to calls / complaints and logging tickets.
- Tespond to queries either in person or over the phone to determine nature of problem.
- Follow up on outstanding requests and ensure timely resolution.
- Maintaining inventory system.
- Dealing with end user in professional manner.
- Write training manuals and train computer users.
Note: Looking for immediate or 7-15 days notice period