Incident Management on customers IPT/IPCC Estate with focus on providing rapid response to
customer raised incidents and problems.
Planning and Implementing high impact and complex BAU changes requested by customer or identified as part of an incident.
On-board new customers and new services with documented procedures and processes.
Propose and Lead Service Improvement Plans for customers.
Mentor and train 1st and 2nd line teams on day to day activities.
Be the key interface into New Product Development (NPD) programs for Unfired Communications
Desired Profile Primary Skills: Cisco/ Avaya/ Mitel IP telephony and Cisco Contact Centers
Secondary Skills: Switching
Good team player
Strong on technology but with purpose to serve customer
Improvement oriented approach to existing and new services
Excellent in verbal and written English.
Willing to on challenges with responsibilities.
Keen on customer experience and willing to go the extra mile.
Flexible and excellent team player.