Customer Service Manager

Kelly Services
  • Mumbai
  • 15-18 lakh
  • 10-17 years
  • 19 Mar 2015

  • Operations

  • Logistics/ Courier/ Cargo/Transportation
Job Description

Looking for a Customer Service Manager for a US based logistics & Transportation firm.
Only Mumbai candidates preferred.

Job Role:
-Responsible for Strategic decisions like lead transition activity , relationship management with internal-external customers etc
-Review and analyze operational statistics with a clear focus on improving productivity
-Liaise with different support functions like recruitment, training, quality, PMO, Process & Change etc..
-Identify opportunities for continuous improvement and impact on operations KPI
-Serve as Operational interface with Support Functions for Employee Issues
-Conduct skip levels with Teams to understand gaps/ challenges and implement action Plans accordingly to close them

Competencies/Skill sets for this job

Customer Transition Operations Pmo Quality Statistics Logistics

Job Posted By

About Organisation

Kelly Services