Customer Service Engineer

Symbiosis Management Consultants Pvt. Limited
  • Chennai
  • 10-15 lakh
  • 8-12 years
  • 191 Views
  • 01 Jun 2015
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  • Customer Service

  • Engineering
Job Description

Service Standardization
> Develop Service Dealerships
> Measuring CSI (Customer Satisfaction Index).
> Customer Satisfaction Index improvement.
> Looking after customer support activities.
> Customer satisfaction initiatives to improve CSI.
> Dealership and Service Centre profitability
>Customer complaint handling and resolution.
> Warranty and claim monitoring
> Generate Technical failure reports.


Job Posted By

Raveena
Senior Consultant