Lead & develop Customer Service, Technical Support and Contract Management teams across India.
Establishes metrics, method of measurement and reporting of Customer Service teams to constantly challenge and improve customer satisfaction.
Across India continue monitors order and sales volumes by region to determine efficient resource allocation and adjusts accordingly.
Establish strong relationship with Sales and Operations to establish seamless processes that ensures smooth and hassle free experience for the customer.
Build and develop customer excellence teams.
Principle responsibility for Implementing Customer Service tools across the regions.
Direct and Implement Customer Focus initiatives.
Analyze and report on all customer service activities.
Assure and constantly develop quality of staff in this field by a strategic Talent management and training initiatives.
Team handling, Communication Skills, Leadership Skills, Organizational Skills, Presentation Skills