CRM Architect

  • Navi Mumbai
  • Confidential
  • 9-14 years
  • 07 Aug 2015

  • IT/ Information Technology

  • IT/ Technology - ERP/ CRM/ SCM, IT/ Technology - Software/ Services, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

The major responsibilities for this role would be:

Lead Architect for OSS/BSS systems for a cloud service provider
Managing all the individual integration pieces like SugarCRM, ESB (WSO2), Customer Interfaces (written in PHP, JSF and AngularJS) and OpenStack modules
Implementing operational changes in the system based on requirements given by product management
Creating and managing cloud environments
Charting out processes for managing customer life cycles on CRM
Working closely with all departments to ensure the CRM works effectively for all aspects of the company
Continually documenting architecture changes that enable scalability and reliability
Working in close co-ordination with Customer Support team for enabling support issues and streamlining processes
Developing from scratch a billing solution and a product catalog solution

Educational Qualifications

BE / ME (Computer Engineering/ Telecommunications/ Electronis/ IT)/ MCA

Years of Experience:

Minimum: 9 years
Maximum: 18 Years

Domain expertise in CRM, preferably SugarCRM. Even Siebel or SAP CRM is acceptable
Should have led IT integration projects in the past
Should have knowledge of CRM processes and best practices

Knowledge & Skills

Strong written and verbal communication skills to effectively articulate technical solutions and how they meet business requirements
Excellent problem solving and analytical skills to ensure that secure, scalable, highly performing solutions are agreed end to end
Advanced knowledge of software delivery methodology with expert knowledge in at least one technical discipline such as, data center operations, telecommunications, cloud architecture.
Willingness and ability to learn new technologies
The ability to take scalable and strategic technical decisions

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