Coordination / administration / tracking of activities with respect to Monitoring of World Wide Web (Internet connected) with specific focus on management of the mentions which can impact the Reputation of the organization.
Manage and Co-ordinate the third party external agency hired for activities related to Online Reputation Management.
Tracking the work / activities / progress etc. for the said assignment. Tracking on the deliverables agreed by vendor and timelines of the same.
Identifying the delays and appropriately maintain follow-up and escalation for the same to ensure that delay does not go beyond tolerable limits.
Analysing the Reports / feedback shared by the contracted vendor and highlighting the areas of Action items.
Assisting in creation of online reputation management policy, procedures of the company.
Tracking and ensuring all aspects of the ORM activities align with the defined policy and procedures. If required, based on exceptions observed, work on possible changes required to the procedures or policy.
Prepare the Management reports / summary and presentations for updating the management about the status / progress of ORM activities.
Coordinating internally with various stake holders (other departments etc.) to ensure that appropriate mitigations / feedback are obtained for the mentions and the same are posted in timely manner. Help in creating an enduring brand message that results in companys good online reputation.
Assist in all requirements of ORM so as to ensure that Management objectives and goals for ORM are fulfilled.
Experience and Skills Required:
Experience of 4 years or more in the ORM function with an in-house department of organization having similar practice or with reputed consulting organization giving similar service to their clients.
Knowledge, awareness and appreciation for the importance of ORM activity as well as track record of above mentioned job profile.