Data Management Professionals

Impact HR Services Pvt.Ltd
  • Mumbai
  • 10-15 lakh
  • 5-10 years
  • 29 May 2015

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

The candidates will be primarily responsible for handling multiple clients and
managing teams involved in financial data analysis and business report creation The candidates will
be responsible for preparing proposals, leading and managing pilot assignments, account setup and
scale-up, quality assurance, on-going training & development The candidates should be proficient in
client relationship management, data analysis, process set up and scale-up, scientific and
systematic in approaching operational issues/ managing client escalations Attention to detail and
commitment to work are important traitsPrimary Responsibilities:1. Client Coordination: Responsible
for all client engagement/ Communication / Meetings / Presentations Understanding client
requirement, solutioning and responsible for operations setup & scale-up Play a pivotal role in
client retention and account/business expansion Excellent & Consistent client satisfaction level
and providing customer delight Responsible for adhering and achieving client s SLAs Responsible for
developing collaterals and case studies Presentation of business cases, collaterals & case studies
to clients2.Delivery Management: Responsible for consistent high quality on-time delivery
Responsible for project planning, design and implementation Responsible for developing project
feasibilities and proposals focusing on project objectives, scope, approach, research methodology,
timelines and cost estimates Responsible for operations planning, team setup /scale-up and on-going
execution of data & content projects /accounts Responsible for streamlining and improving the
efficiency of the processes o Continually strive for process improvement and enhancing productivity
Formulate quality control methodologies and implement quality assurance across all projects,
deliverables and work processes of entire teamo Continually strive to improve quality benchmarks
and ensure meeting/ improving client SLAs Responsible for developing & updating process documents
(SOPs) required for successful implementation of projects and accounts

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Impact HR Services Pvt.Ltd