Qualification Required: BACHELOR OF ENGINEERING
Skills Required: SAP CS : Customer Service
At least 3 years of relevant experience in SAP CS module with real time experience in implementation, roll-out, upgrade, design, consulting, training, support of SAP projects specially in the area of Customer Service, Service Processing, Service Contracts & Customer Service Workflows
Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer
Extensive knowledge of replacement processing including scrap and refurbishment processing
Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition
Extensive knowledge of Service work orders and integration throughout repairs process .