Consultant, Customer Insights

ZS Associates
  • US-Other
  • Confidential
  • 5-8 years
  • 09 Jun 2015

  • Consulting

  • Management Consulting
Job Description

Develop relationships with clients and serve as key point of contact for project requests / questions
Work with project leadership to define project scope and develop approach
Lead project task execution by ensuring progress, organizing project plan and coordinating team meetings
Design qualitative and/or quantitative research methodology and instruments (i.e. surveys and discussion guides)
Conduct qualitative and/or quantitative research (i.e. execute interviews/focus groups)
Synthesize findings, develop recommendations and communicate results to clients
Engage with internal Expertise Centers to develop and deliver best-in-class research projects
Provide thought leadership and innovation within projects and practice areas
Participate in business and client development
Contribute to internal firm activities
Coach and mentor junior team members
Bachelor's or Master's degree in any discipline, with a concentration in marketing research or marketing preferred, and a strong academic record of analytic work. Alternately, candidates may possess an MBA or PhD in marketing, decision sciences or related discipline with a business application. In lieu of an MBA/PhD, 5-10 years of relevant work experience may substitute.
5+ years of prior relevant work experience, preferably in marketing research or a consultative role; healthcare/pharmaceutical industry experience desirable
Knowledge of quantitative and qualitative market research processes and methodologies
High motivation, good work ethic, maturity and personal initiative
Aptitude for, and enjoyment of, leading and managing effective teams
Strong oral and written communication skills that enable personal impact with senior-level decision makers
Strong attention to detail, with a quality-focused mindset
Analytic problem solving skills, with a creative and innovative outlook
Primary and secondary market research skills desired
Client service orientation

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ZS Associates