Provision, support & maintain Microsoft Azure cloud services necessary to run the Sitecore and Wordpress CMS solutions, among other solutions.
Perform regular operating system, host hardening, and other service maintenance activities to keep cloud services on current versions
Partner with Honeywell Global Security resources to secure cloud services as appropriate.
Monitor service uptime and quality and tune for maximum performance.
Meet with the customers to get details on service improvements and / or new service requests
Meet with customers to review complaints and service failures. Own the resolution of service failures.
Work with the problem management teams to validate successful completion of problem management tasks
Present proposals to service owners to confirm solution validity
Develop service requirements for new services or service modification requests
Assist in the development of business case and pricing documentation for new service offerings
Work with service design and architecture teams to clarify requirements
Review service documentation and validate it meets service requirements
Streamline service implementation
Work with customers to ensure business accuracy in the configuration management database (CMDB)
Work with finance to update billing models, validate and correct billing invoices, and resolve any billing conflicts
Troubleshoot technical issues and identify modifications needed in existing applications to meet changing business requirements.
Identify opportunities to improve efficiency and business process.
Communicate and collaborate with internal and external partners.
Bachelors degree: Computer Science, MIS, or related experience
At least 3 years experience in Microsoft Azure cloud hosting / services management, provisioning, support and maintenance.
Experience with provisioning, maintaining and utilizing services available in the Microsoft Azure Cloud
Experience in CMS, Search, eCommerce, and CRM is a plus
Excellent communication skills
Excellent customer management skills
Strong technical knowledge of enterprise computing and cloud technologies including:
Cloud management platforms
Application Development platforms
Cloud Platform services
Global and regional compliance and regulatory solutions
External cloud solutions
Certifications in cloud architecture and cloud solutions a plus
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Results-driven team player
Experience with continuous integration processes and the maintenance and use of automated environment build scripts
Experience with GitHub, Team Foundation Server, etc.
Experience in the development and implementation of standards, procedures, and guidelines to support operational processes
Ability to work in a dynamic, changing environment
Excellent innovative skills in seeking out new approaches and solutions
A results oriented individual who thrives working in a fast paced environment
Six Sigma / DFSS certification is a plus