To allocate, monitor drive and review the field force towards achieving the budgeted recovery
To co-ordinate with the Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related
To develop liaison with alternative channels Authorities, Influential Personalities, Prominent Lawyers etc.
so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department.
To co-ordinate with the concerned Litigation team and decide the most expeditious Legal action and to
implement the same on the field such as service of Summons / Warrants / Execution Warrants
To plan & develop various customer touch points / call centers focusing on recovery activities.
Educating Collection Incharge/ Team Leaders on appropriate contract allocation practices and ensuring the
adherence of the same whenever allocations required in the regions.
Devising strategies to encourage walk-in collections.