Cluster - Lead

Peoplefy Infosolutions Private Limited
  • Chennai
  • Confidential
  • 8-13 years
  • 22 Apr 2015

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Key responsibilities would be:

Lead the Cluster/Country teams &migrations.
Monitor Business Metrics & constantly identify areas of Improvement
Develop/ Enhance the relevant business metrics that meet the business goals and objectives
Identify pain areas for the Cluster and work on improvements plans
Develop and implement projects to improve the cluster score card and baseline for process measures
Jointly work with the clusters to identify improvement projects that can add value to the Commercial and business prospects to the clusters. (For Inspiration samples: Increase volumes, increase yield, increase space utilization, ensuring OTD, enhance CSS, reduce downfall ratio, reduce long standings, improve equipment availability, increase loaded bookings/ FTE, increase FFE/PTE, improve invoice quality, improve the ARNU timelines)
Customer Experience Innovation Ambassador
Leading / implementing improvement initiatives

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