Client Success Manager (Santa Monica, CA)

Confidential
  • Santa Monica
  • Confidential
  • 4-8 years
  • 56 Views
  • 27 Mar 2015
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  • Consulting

  • IT/ Technology - Software/ Services, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Responsibilities

Facilitate the transition out of implementation to Go-Live and support the client's drive towards self-sufficiency
Manage a portfolio of clients and make certain a high level of satisfaction with the solution is achieved
Lead clients through the adoption process
Create a tailored plan to ensure client success and achievement of adoption/engagement metrics
Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration
Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership
Advise clients of process/system risks based on organizational constraints and develop solutions to mitigate risks
Engage the appropriate consultants and technical resources as necessary
Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
Maintain expert level knowledge of each of the cloud offerings and configuration options

Required Skills and Experience

B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development or Finance
MBA highly desirable
Required to pass all internal  product certification exams
SPHR, CCP, CPLP designation highly desirable
Minimum of three years of experience using application or comparable product; high level of skill with the application
Highly detail-oriented and able to manage multiple projects simultaneously
Organized and methodical with excellent follow-up to ensure client expectations and deadlines are met
Excellent communication skills and analytical skills
This position may require up to 30% travel