Client Servicing/ Key Account Manager - Leading Social Media Agecncy

HR Central
  • Mumbai
  • Confidential
  • 5-8 years
  • 01 Sep 2015

  • Client Servicing, Sales/ Business Development/ Account Management, Marketing

  • Entertainment/ Media/ Publishing
Job Description

About the Role

Will lead relationship management with clients and be directly responsible for strategy & planning and timely & successful execution of projects
Will lead the servicing team for timely & successful delivery of projects
Will report to Head Maven Client Servicing


Strategic Planning & Delivery Management:

Developing strategic communication plans based on business objectives of clients
Setting parameters for project success and ensuring they are being met
Spearheading innovation for the client and coming up with award worthy campaigns

Leading & Managing Servicing Team:

Lead a team of Associate Mavens, Senior Associate Mavens and Planners to successfully plan and execute client campaigns (Team size would vary from 5 8 Mavens)
Plan and come up with creative avenues for project execution
Ensuring creation of interesting & engaging social content
Ensuring timely execution, delivery and reporting to clients on projects
Heading quarterly & End-of-Project reviews; ensuring timely payments


Training team and keeping them up-to-date on latest developments in social media
Representing Company at relevant industry events
Contributing to the company-created communities & participating in online discussions on behalf of the organization
Bettering existing processes to ensure superior servicing


Excellent leadership skills and ability to handle a team
Strong interpersonal, good communication and writing skills
Bachelors / Masters Degree (desirable in Mass Communications)
Six to Eight years of experience as a PR professional with a Public Relations agency or in a Communications department in an organization. 2 years of Social Media experience

Desired Profile

Only Female candidates for this position
Excellent verbal and written skills
Should have managed a team of 10-15 people

Job Posted By

About Organisation

HR Central