Dharma Life is looking for an experienced technology professional for the position of Chief Technology Officer (CTO) India, reporting into the CEO, to lead the development and management of technology innovations, infrastructure, operations and services for Dharma Life's India operations.
The CTO role is essential in driving quality and reliability of Dharma Life's existing technology platforms and in delivering innovative and disruptive services that will help Dharma Life maintain its position as India's leading rural distribution network and enable it to reach 50 million consumers by 2020.
Lead Dharma Life's IT strategy to achieve the organisation's business goals, including managing associated resources and budgets to deliver it. Overall responsibility of delivery and maintenance of Dharma Life's technology platforms and systems
Lead the design, development and deployment of the identified disruptive technology innovations that can materially impact Dharma Life's growth potential (which are being supported by DFID)
Plan, prioritize and coordinate the delivery of technology projects in support of Dharma Life's business operations, including engagement with and coordination of suppliers and partners.
Establish IT governance processes to ensure risk management and optimum utilization of resources
Ensure Dharma Life staff have the relevant training and skills to use the technologies and systems
Design, implement and institutionalize IT processes to enable continuous delivery of technical services
Set up a quality assurance process, including integration and testing
Identify technology trends and evolving social behavior that may support or impede the success of the business e.g. Mobile Money in rural India
Provide strong effective leadership and create an environment which attracts and retains talents
You should be able to travel within and outside country as required in order to meet vendors, key stakeholders and other Dharma Life team members, as per business necessity
Desired Skills and Experience:
A Bachelor's degree with post graduate qualification in an information technology related subject
Over 12 years' hands-on technical experience working with enterprise software application development and implementation, IT infrastructure building, and designing and deploying innovative technology solutions with at least 3 years in a senior supervisory capacity
Experience of working with the Microsoft Technology suite, Windows Server, Active Directory and related technologies
Knowledge and experience of Application development platforms like Java, Mendix[SMS1]
Practical knowledge/experience in:
Implementing solutions using cloud-computing services from the major cloud service vendors
UI/UX design experience
Database administration and management - Oracle 10g/11i
Experience in running office infrastructure technology services -- networking solutions, security LAN/WAN server implementation, troubleshooting and end user support
Experience in scaling and operating Open Source technologies such as Linux, Apache, MySQL, and Java
Mobile device management and application deployment after rigorous testing
Successful SAP ERP implementation experience
Knowledge of popular CRM tools like Salesforce, Oracle, Open-source CRM - Sugar, vtiger, etc.
Knowledge of calling technologies for Automatic Call Distributor, Call recording, IVR, VoIP, etc.
Mobile (iOS, Android) and web (Python/Ruby[SMS2] /PHP/HTML5/CSS/jQuery, etc.) application development experience
Demonstrable record of delivery of complex outcomes on time and to budget
Demonstrated experience of working in complex, multi-vendor, multi-technology environment for the delivery of technology operations services
Ability to articulate ideas to both technical and non-technical audiences
Strong sense of ownership and proactive problem resolution
Resourceful self-starter who thrives in a fast-pace, start-up environment
Ability to lead from a strategic place - always keeping the big picture in mind.
Excellent people manager who is culturally sensitive and has built diverse teams
Excellent standard of written and verbal communication