Chief Operating Officer - Expat

Career Management Services
  • UK-Other
  • Confidential
  • 15-22 years
  • 14 Sep 2015

  • Senior Management-Operation

  • KPO/ Analytics, BPO/ ITES/ Call Centers
Job Description

Job Description

Oversee the profitable growth of the organization including developing long and short range financial plans, ensuring sound financial controls are in place. Set financial priorities accurately to ensure the organization is operating in a manner that supports the needs of the program and staff.

Main responsibilities:

Advises the Board
Advocates / promotes organization and stakeholders, change related to organizations Vision, Mission & Values
Decides, guides& implements courses of action in operations.
The role provides the interface between company and its clients in the UK and liaises closely with the sales department to market KPO resourcing offering in the UK.
Visionary / Information Bearer
Looks to the future for change opportunities
Interfaces between Board and employees
Software integration for Service Delivery
Oversees design, delivery and quality of the operations and services
Financial, Risk and Facilities Management
Recommends yearly budget for Board approval and prudently manages organization's resources within those budget guidelines according to current laws and regulations
Direct company operations to meet budget and financial goals.
Direct short-term and long-range planning and budget development to support strategic business goals.
Demonstrate successful execution of business strategies for company products and services.
Direct and participate in acquisition and growth activities to support overall business objectives and plans
Develop, establish, and direct execution of operating policies to support overall company policies and objectives.


Provide effective and inspiring leadership by being actively involved in all operations and services.
Setting up SOPs for operations, implementation and ensuring complete adherence.
Implementation of new processes in business.
Overseeing the entire back-end operations & fulfillment of business in hand

Key relationships

Group CEO,UK Team
Functional Heads
HR Director
Finance Head.


Graduates & Post Graduate


A minimum of 5 years work experience in a BPO/ KPO.
Ideal experience/Knowledge in accounting or software development would be added advantage.
As COO, the individual must demonstrates critical competencies in four broad categories: commitment to results, business savvy, leading change, and motivating people.


Excellent interpersonal, communications, public speaking, and presentation skills.
Solid working knowledge of budgeting, sales, business development, and strategic planning.
Ability to generate respect and trust from staff and external constituencies.

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