Chief Operating Officer

Staffio HR
  • Delhi
  • 10-20 lakh
  • 4-10 years
  • 19 Oct 2016

  • Senior Management-Operation

  • Internet/ ECommerce
Job Description

Duties and responsibilities :

- Oversee, direct, and organize the work of the entire operations teams.

- Should have worked in hyper local delivery / start-ups

- Has prior experience in managing end-end operations for B2B

- Introduce and sell our product / services to both existing and new account prospects.

- Responsible for providing proactive leadership regarding all communications and customer / merchants experience initiatives that ultimately result in a significant contribution to company growth and profitability through increased customer satisfaction, engagement, loyalty and revenue.

- Building, Measuring, Analyzing, Improving & controlling defined process systems for operational excellence

- To develop & retain channel partners & business partners

- Should be abreast with the business trends/market opportunities with Good geographical knowledge

- Effective & Excellent at People & Process Management

- Develop the entire organization as a strong team that would enable the achievement of Organizational goals and objectives.

- Represent the voice of the customer. Integrate continuous improvement in to our processes via work flow and other proactive change.

- Partner with all departments to develop integrated processes that support excellent customer service. This includes IT, Logistics, Commercial Operations, Finance, Marketing, Sales and Commercial Leaders.

Qualifications & Experience :

- Experience of leading large salesforce,

- Distributed across country.

- Experience at managing key clients.

Competencies/Skill sets for this job

Coo Customer Operations Proactive Commercial Logistics Loyalty

Job Posted By

HS Sandesh
Talent Evangelist

About Organisation

Staffio HR