Chief Manager - Policy Servicing - Insurance

Samaksh Consulting
  • Mumbai
  • Confidential
  • 4-7 years
  • 19 Oct 2015

  • Quality Control - Product/ Process, Operations

  • Insurance
Job Description

Job Description :

Overview multiple functions out of the below mentioned key functions of Policy Servicing.

a) Alterations - Major and Minor alteration requests

b) Collections - Managing different collection modes viz. ECS/ SI/ Direct Debit/ Drop Box, Online Modes, Others.

c) Payouts - Surrenders, Survival Benefit Payouts, Maturity Payouts, Annuity Payouts, CFI, AFI, SPRI, Stale Cheque re-processing

d) UL requests - Switch, Top Up, Premium Redirection

e) Revivals - Minor & Major, Foreclosure, Discontinuance

f) Suspense Clearance

g) PS Projects

h) Service Quality Assurance

i) PS Help desk

- ETE processing of all servicing requests within internal TATs defined.

- Compliance adherence and risk mitigation

- Avoid any operations loss

- Automation of processes to drive efficiency and productivity

- Ensure completion of all projects as per the Project timelines and ensure the quality of the projects undertaken.

- Drive Process improvements on a continual basis.

- Budget preparation and ensure department cost is within budgets approved

- Ensure ISO compliance

- Team assessment, performance review, feedback sharing, ensuring team motivation and optimization, taking care of Team's training requirements

- Escalation Handling

- Coordination with multiple functions to ensure service delivery

- SOP review and periodic updating for changes

- Driving SCO critical objectives for the department

- Ensure timely completion of major tasks/ assignments allotted

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Samaksh Consulting