CEO FOR A LEADING E COMMERCE COMPANY

Peopletree Consulting
  • Gurgaon
  • Confidential
  • 15-18 years
  • 2391 Views
  • 28 Oct 2015
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  • Senior Management-Logistics/Procurement/SCM, Senior Management-Operation, Logistics / Supply Chain Management

  • Internet/ ECommerce, Retail
Job Description

  • PURPOSE OF THE ROLE: 

Setup a world class operation center to drive and lead the automate mother warehouse to optimize the delivery mechanism. Rationalize available resource to achieve organization business goals. Lead and develop teams, technology change management, business process reengineering, strategic alliances, conceptualize and formulate business plan

KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE:
Operation
Lead and manage the entire operation space and take it to the next level.

* Supply Chain Management
Will be responsible for managing and driving the mother ware-house,
Effective, management inbounds and out bound logistics, order fulfillment.

Distribution Management
Form a strategic alliance to drive a cost effective distribution process with definite TAT

Demand Planning
Work closely with the sales & marketing and business analytic team to analysis the change in trends and buying habits of the target customers to forecast the future demand.

Risk Management
Risk assessment, Risk analysis, and Risk mitigation

Financial Management
Budgeting, and allocation of fund for the operation and management of the entire SCM,
Vendor negotiation, technology up gradation cost, Up scaling of infrastructure and expansion, manpower allocation and wages, utility cost management, transportation and redistribution costing. Design a cost effective business operation process to rationalize financial implication and resource.

Quality Management
To setup best quality practice to minimize error and defects, lean management, six sigma kaizen etc.
Stress and focus on the TAT.

Statutory & Compliances
Strictly adhere to the statutory and compliance, Government policies crafted for E commerce Industry,
Labour Law, PF,ESI, Shops and establishment, Service tax, Vat etc
Reward & Recognition
Design and formulate R&R model in sync with organization HR polices to motivate the workforce performance and enhance productivity.

Human Resource Operation
Work in tandem with the CHRO in talent management, talent engagement and talent development.
Conceptualize and help in implement HR best practice to HR next.

CRM
Will be responsible for the manning and implementing best customer excellence practice, loyalty programs 360degree feedback mechanism, customer grievance TAT, put in place innovative customer interaction platform using the latest CRM technology.


DELIVER- KEY RESULT AREAS / KEY PERFORMANCE INDICATORS


Financial:
Demonstrates financial awareness
Controls costs and thinks in terms of profit, loss and added value
Entrepreneurial and commercial thinking


Customer:

Delivering results and meeting customer expectations
Focuses on customer needs and satisfaction
Sets high standards for quality and quantity
Monitors and maintains quality and productivity
Works in a systematic, methodical and orderly way
Consistently achieves project goals

Process:
Formulating strategies and concepts
Works strategically to realize organizational goals
Sets and develops strategies
Identifies and develops positive and compelling visions of the organization's future potential
Takes account of a wide range of issues across, and related to, the organization


LEARNING & GROWTH:
Works productively in a high pressure environment
Keeps emotions under control during difficult situations
Balances the demands of work life and personal life
Maintains a positive outlook at work
Handles criticism well and learns from it

Adapts to changing circumstances
Accepts new ideas and change initiatives
Adapts interpersonal style to suit different people or situations
Shows respect and sensitivity towards cultural and religious differences
Deals with ambiguity, making positive use of the opportunities it presents


 KNOWLEDGE, EXPERIENCE AND SKILLS:

Education Qualifications and Technical Skills: BE/B.TECH/MBA/PGDM

Behavioral Skills: 

Be the change
Recognize and confront complacency
Win heart and mind
Find Leaders
Celebrate small win.



Leadership skill:

 LEADING AND DECIDING

Deciding and initiating action 

SUPPORTING AND CO-OPERATING

Working with people 

Adhering to principles and values 

Relating and networking

Persuading and influencing 

Presenting and communicating information

ANALYZING AND INTERPRETING

Applying expertise and technology 

Analytic

CREATING AND 
CONCEPTUALIZING

Planning and organizing 

Formulating strategies and concepts 

Delivering results and meeting stake holder's expectations 

ENTERPRISING AND PERFORMING 

Coping with pressures and setbacks 

Entrepreneurial and commercial thinking
 

Relationship:

Internal:   Managing Director

COO, CFO, CMO, CHRO, CSO,

EXTERNAL: Business partner, customer


ORGANIZING AND EXECUTION 

Experience required executing this role: 15yrs of domain exposure.



Areas of excellence include


Business process reengineering
 Leading and developing teams
 Technology change management
Implementing quality systems Implementing processes Negotiating deals
Raising capital Developing new business Leading Change
Product conceptualization Product development Product go-to market strategy
Forming strategic alliances Creating business plans Owning budgets and P & L
Growing revenue & Profit Establishing offshore entities Technical & functional knowledge
Project Management Program Management Turnaround below par performance


Job Posted By

Subrat Biswas
Managing Partner

About Organisation

Peopletree Consulting