-Provide overall infrastructure operations leadership to managed/cloud services.
-Build a clear engagement model with infrastructure engineering group.
-Provide mentoring to Managers, and customer champions in their on-going interaction with customers; serve as a key resource for escalation.
-Participate in management efforts to maintain high morale, low attrition, and excellent teamwork across products and regions.
-Work with vendors providing services to Cloud Services. Negotiate pricing and service levels as well as maintain vendor relationships.
-Work within Cloud Services to develop a long term technology strategy, and accompanying third party tools for managing client solutions.
-Good understanding of service delivery in a cloud services environment
Desired candidate should have;
Graduate Eng/MBA with 15-20 years of work exp and a large part of this should have been in the Infrastructure Domain and about 7 years of proven track record of leading and energizing the managed/cloud services organization.