BPO Manager/ Operations Manager

  • Noida
  • 10-15 lakh
  • 4-10 years
  • 23 Mar 2015

  • Operations, Project/ Program Management non IT, HR/ Human Resources & Admin

  • Recruitment/ Staffing, BPO/ ITES/ Call Centers
Job Description

About Role:

We're looking for an experienced professional to lead and manage a business unit within our organization. The business unit will be focused on providing a quality off shoring service to our global client base. The service will be focused in and around talent management, data admin and data sourcing.

This is a key role in a fast-paced and dynamic environment, providing a challenging and diverse experience.

The successful candidate will need to undertake the following activities:

  • Set up and manage the operational framework of the business unit (end to end)
  • Create and build the internal and external reporting requirements
  • Ability to identify, attract, recruit and retain the best talent in the marketplace
  • Produce and train out induction programme to all new starters 
  • Liaise with international requirements on service improvement opportunities
  • Completion of the required tasks within the desired deadline.
  • Responsible for the operational delivery of SLA's for the offshoring processes in scope
The successful applicant will be selected on the following criteria:
  • Proven ability in building and managing people and teams
  • Experience within a BPO environment (min 4 years) 
  • Fluent in English language (German an bonus)
  • Exposure to recruitment and HR function will be beneficial
  • An independent, innovative customer focused approach to solving problems
  • Track records in delivering success

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