10+years experience in IT Infrastructure environment / IDC environment with experience various functions
At least 4 years experience in Business process Architect.
Aware of Rapidly changing market conditions and improve business processes by eliminating defects and enhancing quality while achieving and maintaining optimal levels of process performance.
Acting as end to end owner for IDC processes creation, process re-engineering, process adherence, compliance measurement , improvement and internal / external customer satisfaction
Studying ASIS process being followed in IDC, suggest and implement the process in discussion with functional owners.
Influencing cross functional team members and having self-leadership in driving end to end IDC process improvement.
Working closely with the functional owners to deliver their vision for process improvement
Establishing process performance objectives
Creating KPIs to measure the success of the processes
Selecting and identifying the owners of sub-processes
Being a driving force for process behavior change by displaying a motivational impatience for results
Voluntary certifications available, such as the Certified Business Analysis Professional credential, ITIL certified, ETOM Certified (preferred)
Knowledge of data process modeling, familiarity with business process design and business operating procedures