Business Development Manager/ Sr Manager - BPO

Serviam Consultancy Services
  • Mumbai
  • Confidential
  • 5-10 years
  • 29 May 2015

  • Sales/ Business Development/ Account Management

  • BPO/ ITES/ Call Centers
Job Description


- Work with sales management and marketing personnel to develop and implement new sales programs, products, and services.

- Own the bid management process and build winning solutions.

- Provide pre-sales and post-sales support.

- Work with onsite sales teams to manage & own/lead responses to customer requests for information, proposals etc.

- Provide presentations; conduct research and competitive analysis associated with new opportunities.

- Identify new opportunities & cross-sell in existing customers.

- Manage the customer engagement cycle from lead to operations.

- Respond to and follow up sales enquiries by email, telephone, and personal visits.

- Carry out market research, competitor and customer surveys.

- 5+ years of experience.

Experience / Requirements

- Strong skill and experience / Aptitude in responding to RFP / RFI for call center services.

- A proven track record in selling call center services to large and mid-tier companies

- Able to think strategically and understand complexities of call center operation and pricing.

- Highly motivated individual with a track record of excellence in internal/external customer interaction and impeccable attention to detail.

- Strong communication, presentation, negotiation skills.

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Serviam Consultancy Services