* Complete responsibility of the sales, service and operational management of the Branch.
* Established the Wealth Management Franchise in East Delhi by opening the specialised Wealth branch. Complete responsibility from finding the proper place for branch, setting infrastructure, employees, branding and inauguration.
* Handling and driving business from team of 10 wealth RM"s and 5 operational staff.
* Driving client acquisitions and responsible for achieving Business targets of GL/ CASA/ TPP/ Retail Assets/ SME.
* Deliver Fee based revenue on Investments, Insurance, Forex, Trade, D-mat and other client facing revenues from retail assets like credit cards and mortgages.
* Driving business banking through Wealth Management base and creating CA franchise.
* Periodically review of progress and achievement of set targets and ensuring clarity of business objectives among staff.
* Complete management of branch expenses, credit, and hence overall P&L.
* Lead and drive all the operational aspects of the branch, including cash, tellers, service, and back office. Periodic checking to ensure standard operating process is followed at branches and reporting and rectification of any deviation found.
* Oversee branch controls and compliance with defined operational policies and procedures (e.g. dual control etc.) to effectively manage risk and ensure excellent internal audit ratings are achieved.
* Creating talent pool for organization by grooming the team members to take higher responsibilities.
* Ensure customer service delivery in line with the set processes and compliance parameters.
* Handling key customers (HNI) of the bank with respect to Portfolio Management and interacting with them through personal visit and joint calls with RM"s
* Branch merchandising & coordination with Marketing team at product level