The Application Specialist will efficiently provide technical support solutions including Product training to customer and sales after installation, corrective, pre-emptive and proactive maintenance.
Masters degree or equivalent in Science(Microbiology / Biochemistry) relevant experience required.
Practical experience of interfacing with customers preferred with 3- 7 years in the diagnostics domain.
The other responsibilities include;
Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high- stress situations
Delight our customers by providing support including training, Troubleshooting,and following-up, and closing calls