- Expertise in handling the entire gamut of operations entailing business development, sales promotion, research & marketing and customer care.
- Skilled in maintaining relations with key clients, resulting in deeper market penetration and reach.
- Hands-on executive, passionate about utilizing technology to improve business results.
- Skilled communicator and a quick learner with an analytical bent of mind coupled with zeal to utilize and enhance ideas, knowledge and skills.
- Exemplary communication skills with the ability to network with staff members and Customers with consummate ease.
- Exceptionally well organized that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals.
- Resourceful and competent to create win-win relationship with corporate clients and customers through excellent coordination skills.
SKILLS / EXPERTISE:
Customer Service Management
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Appropriate focus on customer satisfaction and efficiency requirements.
- Attending customers' complaints and undertaking steps for effectively resolving them.
- Identifying prospective clients, generate business from the existing, and thereby achieving business targets. Interacting with the customers to gather their feedback regarding the product utilities.
- Overseeing marketing and sales operations for achieving increased growth and profitability.
- Building brand focus in conjunction with marketing activities and awareness campaign. Devise and implementing pre and post marketing activities for successful launching of new products in market.