Agency management for collection & retention for all buckets.
To manage the manpower at agency & store level to ensure the maximum interaction, resolution & payment conversion in minimum time
Taking care of bill printing, distribution & delivery, main KRA is to maintain BNR within AoP level.
Action plan to maximize the contact ability for early resolution over phone.
To put efforts to maximize contacts during field visit to ensure maximum issue caught are resolved & convert into payments.
Taking care of barring, to maintain as per AoP.
Providing an early resolution to irate customers to avoid termination from network.
Retention of customers providing them specific retention tools.
To ensure collection from non retained customers to bring bad debt at an acceptable & AOP level.