To manage and approve the bid qualification process for new opportunities.
Provide input pertaining to SMCs involvement in the management of new bids.
Reviewing the commercial aspects of the bid, ensuring all services provided by SMC are included in the final price to the customer.
Contributing to the written proposal - both in terms of content and presentation (such as preparation of sales collateral).
Manage the bid budget by providing input on the basis of MS Rate card.
Ensure timely delivery of compliant and commercially sound bids.
Understand and resolve complex technical, strategic and business issues.
Implementing the off-shoring of the business depending on the customer specific requirement.
Must be an excellent communicator, both verbally and in writing.
Deliver all Service Transition Projects and Programs in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology.
Deliver customer satisfaction via exemplary Service Transition project delivery.
To take full responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders.
To interface with various towers and GBUs, involving agreement, planning, timelines and quality of deliverable s.
Produce detailed project plans to manage inter dependencies between SMC and other Towers.
Ensure strict commercial change control to manage deviations.
Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues.
Manage the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered.
Create and effectively manage the stakeholders, incorporating all project work-streams.
Ensure products and services delivered within the Service Transition are within time and budget constraints and meet the required level of quality.
Monitor the program/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented.
Review the outcomes of the Service Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction.