Avp/ Sr. Manager - Process Consulting - Change Delivery

Kelly Services
  • Bangalore, Hyderabad
  • Confidential
  • 9-14 years
  • 04 Aug 2015

  • Operations, Consulting

  • Banking - Retail, Financial Services/ Capital Markets
Job Description

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives.
They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market.
They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required.

This requires the Process Consultant to operate in the following way:

Work as part of a wider team of consultants, directed by Senior / Principal Process Consultant.The Process Consultant should be able to take the initiative to complete key activities, consulting line management for advice whenever required.
Able to interact with business stakeholders and should be confident to challenge the business, where appropriate, seeking guidance from the Principal Process Consultant when required.
Be self-motivated and driven but able to manage / support and work in a team whenever required.
Be easily accessible and available to support business stakeholder and Process Reengineering line management needs. Typically he / she should have high energy and sense of urgency.
Work and get support from many areas of the organization, such as Service Delivery, Software Delivery, IT Operations, Group Strategy and Planning and across the globe.


Have a sound understanding about HSBCs environment including: Organization structures; HSBC business drivers; Group and businesses strategy; Acquisitions and mergers; Shareholders; Processes; Systems and Current state vs. Target state.
Have a basic understanding of the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; Other industries i.e. latest innovation and technologies etc.
Be able to contribute to design solutions that must comply with applicable legal and regulatory requirements, supporting the Principal and Senior Process Consultants.
Have a good working knowledge and relationships with at least one area within the major global business the Process Consultant is aligned to.
Be able to demonstrate sound business knowledge and business sense and stay abreast of key industry trends within business and technology.
Be able to articulate to stakeholders the targeted benefits for a change intervention.
Utilize financial skills to develop a high level business case, considering investment and high level benefits.
Basic knowledge of banking, key domains and change industry.
Have basic knowledge of IT hardware, software, operations and networks.


The Process Consultant must have at least one to two years of experience working on process re-engineering/ change initiatives in HSBC or other large complex organizations. Financial services organization experience highly preferred.
Good track record of fostering and maintaining best practice solutions and tools to improve / optimize work flow, identify opportunities for synergy and integration, simplify complex processes and maximize own productivity.
Demonstrated ability to maintain and navigate the organization using formal / informal networking skills.
Some experience in managing or supporting others to achieve objectives effectively and efficiently preferred.
Demonstrated ability to support the definition of a business problem, assess it and develop solutions based on facts / data.
Support process design activities (using customer centric experience).
Demonstrated the ability to monitor a process, progress and results.
Some experience and application in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles.
Proficiency in Change Management methodology.
Track record of execution on Six Sigma projects to successful completion.
Good experience with data analysis and interpretation.
Some experience in supporting the facilitation of requirements / design sessions.
Good verbal and written communication skills and some experience in face-to-face presentation.
Familiarity and experience with financial services business and governance models.

Operational Management experience desirable



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Kelly Services