AVP - IT (service Desk)

Workoid consultants
  • Delhi, Gurgaon
  • Confidential
  • 8-10 years
  • 489 Views
  • 28 May 2015
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  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Education :

Bachelors degree in IT , Advanced system and software engineering Courses or degrees

Experience :

 8-10 years of experience in managing IT infrastructure
Must have worked in large heterogeneous IT Environment , Supported large IT infrastructure in ITES (BPO & BFSI)
Certification : CCNA, MCSE, CCNP etc
CTC : Standard Industry Hike
Working Conditions : 24X7 , 5 days

Technical Skills :

Familiar with CISCO LAN/WAN, Telecom, Dialers, Iseries, Server administration etc.
Familiar with Noble (Dialer), Iseries

The Opportunity

1. The AVP -EOS is responsible for managing the IT Infrastructure support, Helpdesk, and the Network Operations Center (NOC).
2. Manage the operations of the enterprise infrastructure e.g. Data Centre/Network/Security systems/Messaging , service desks, servers.etc
3. Defines and oversees the Desktop activities across all sites including our US and Central American entities
4. Drive ITIL functions: Incident, Problem,Capacity and Configuration management for Enterprise
5. Ensure business alignment as well as high quality delivery for all support functions in India for the Enterprise
6. Develop robust disaster recovery plan for the data / redundancies in servers/network etc.
7. Identify, measure, and analyze key performance metrics for technical support


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