-- Good subject and process knowledge to drive the team<" />
Head- Service Delivery Lead
-- Good subject and process knowledge to drive the team
- Experience in managing large teams
- Experience in the finance operation and service delivery role
- Ability to drive transformation, change & new ways of working
- Ability to take key, strategic decision and see them through
- Good understanding and strong analytics skill
- Excellent Stake holder management skills
- Good in Telecom Business knowledge"
"OTC, Roaming, FCH
Working with business partners to achieve an optimised delivery model across locations
Deliver Efficiency Promise to our partners Baseline current productivity and identify inefficiencies within process
Engagement with the business partners on a weekly basis
Support Migrations team to ensure new migrated process are stabilised with minimum disruption.
Action feedback from Partner Survey
Develop High performing team:
Ensure engagement with Managers and Team Leaders through skips and 1-1 discussions. The developmental needs are documented and actioned. Any low performers are provided feedback
Drive people engagement through direct reportees and provide proper guidance and
direction to exceed targets.
Deliver World Class Efficiency and Effectiveness:
Drive performance of the team with a focus on achieving World Class Performance Indicators set by Hackett.
Build a culture in the team to generate ideas of improvement of the process. The process improvements ideas should be implemented with support from Business Excellence team
Drive compliance and quality within team for all deliverables with strong governance structure to monitor and deployed effective controls.
- Efficient management of function with timely delivery
- Manage business engagement and escalation
- People management
- Drive Group policy & changes across service delivery & Circle
- Strong control & compliance
- Drive change, transformation and projects in process
- Manage Statutory Audit, Internal Audit and SOX compliance
- Close monitoring of all KPI and issues
- Drive various initiative for standardization of various process related activities
- Drive effectiveness for cost reduction in process