PFB the JD:
1. Thorough understanding of hardware, OS, Telephony, SQL and different software
2. Installation & implementation of CISCO /AVAYA/NICE product
3. Understanding Delivery working model & terms
4. Excellent communication and problem solving skills
5. Team Player -Proven ability to work in a team environment
6. Ability to communicate with multi-cultural teams in other countries
7. High customer service orientation.
8. Able to learn and adapt a new technology independently and fast
9. Able to work in dynamic environments.
10. Works methodologically and follows process.
1. BS in Computer Science, Electrical Engineering or related technical degree preferred.
2. Nice Perform certification preferred
3. CCNA and MCSE certifications preferred.
4. HP, Dell, VMWare and Citrix certifications are a plus