Job Purpose / Role:
Handling Infrastructure operations and User support at Dharuhera Plant
* SLA based support and services at Dharuhera Plant
* Ensure all user issues are resolved within agreed timelines & resource.
* Implementation of new infrastructure and up gradation at Dharuhera Plant.
* Payment coordination for Vendors.
* Comply with the process and IS policies.
* Interaction with users for taking feedbacks and making SIP's
BACKGROUND / COMPETENCIES/ CREDENTIALS:
Essential Education Background :
* Computer Science or Electronics / Telecom
Desired Education Background :
* MBA ( Not Mandatory )
* IT / Operation
Desired Technical / Functional Competencies :
* Know-how of End user systems and Network devices ( wired and wireless). Barcode Scanning devices etc. Experience in Manufacturing sector.
* Proficient in use of MS Office and MS Project
Desired Behavioral Competencies:
* Team Worker
* Keen to learn
Other Desired Experience / Requirements (if any)
* Experience in User handling
* Certification in ITIL
Age (Years): 28 -32 yrs