* Designing Qualitative and Quantitative research plans as per business requirements. Analyse and provide Business teams with Business Intelligence Data from the research outcomes
* Designing and Moderating research questionnaires, Interpretation of Data from research and provide suitable recommendations to Business teams
* Analyzing the pulse of airport customer/passenger and behavior with outputs to suitable improve the services offered
* Communication - Internal and External - Writing and developing presentations, press releases and Internal Stakeholder communication
* Implement Social Media Strategy, develop and maintain Digital assets of Delhi Airport to drive social engagement and ensure all communication medium are upto date
* Stakeholder Management, Number of Researches conducted through the year
* Optimal Utilization of Selected Research agency and clear analysis of data
* Analysis Implementation and follow up from respective Internal Stakeholders.
* Proactively improve communication mediums by reaching out to Internal and External Stakeholders through periodic distribution.
* Manage and lead approved agencies and develop strategic way forward.
* Manage the brand visibility, and ensure that marketing campaigns have the maximum digital reach