We have an urgent opening for Associate Director position for one of the Leading BPO / KPO in India.
Prior experience with specific focus on Banking and Financial Services, Insurance and Health care with deep understanding of business process services outsourcing experience is a must
Deep subject matter experience across specific business process across Banking and Financial Services, Insurance and Health care
Work with a team of solution architects, technical manager, delivery heads covering areas of technology transformation, business process outsourcing to develop innovative solutions
Should be able to understand overall customer requirement and be able to come up with most innovative and efficient solution
Should be proactive in making suggestions to customers on best practices and managing client or Business owners expectations is critical
Should be able to present the technical and business process solutions to the customers and articulate the value props in a detailed and crisp manner
Should have excellent relationship management skills with customers, vendors, partners and other internal teams
Should have experience in pricing and commercial packaging of solutions
Candidate should have strong analytical capabilities
Good estimation skills with exposure to leading estimation tools
Experience in managing global clients is preferred
Travel (international and local) is expected to be 25% to 30%.
QUALIFICATION : Engineering & Management (or equivalent), Certification in Contact Center Technology is preferred