Associate Director - Customer Loyalty Analytics (Consulting)

Fractal Analytics
  • Mumbai
  • Confidential
  • 7-10 years
  • 29 May 2015

  • Business Analytics

  • Management Consulting
Job Description


The Associate Director (AD) has complete ownership and accountability for successful delivery of client engagements. Their roles and responsibilities include the following:

Relationship Management

Build, deepen and broaden client relationships at senior executive levels in conjunction with account managers of our clients

Interface with clients, understand and manage expectations from the engagements

This will be measured against the revenue growth from the account

Delivery Management

Responsible for managing multiple consulting and analytics engagements with a team of Project Managers and Business Consultants. The AD is expected to proactively review client deliverables prior to sharing with client - they are expected to confirm approach, insights and results.

Team management to ensure appropriate people staffing, utilization and quality assurance

Define standard metrics and KPIs for clients and establish processes to measure them Prioritize multiple objectives in order to achieve the highest levels of client satisfaction and targeted financial results

Business Consulting

Structure business problems and designs solutions in the areas of Marketing, Risk Management, and CRM in the Retail Banking and Insurance industry

Generate insights and present findings and deliverable to client that meets business requirements

Provide high-end consulting and thought leadership to clients at the business heads level and help them sharpen their business strategies by way of implementing analytical models to realize the business objectives

Support clients in institutionalizing analytics

Business Development

Work closely with the business development team in making client pitches, acquiring new clients and in developing new solutions including in new verticals

Organizational Responsibilities

As senior member of the management team, an AD is responsible for inspiring, motivating and developing skillsets within the organization by way of recruiting exceptional professionals, throwing challenges, training, coaching, mentoring, and leading by example

Analytics Capability Development

Work with the team to help build cutting edge analytical approaches in the area of customer loyalty analytics and develop into solutions that can be used for pitching to clients

Attributes And Skills

Knowledge of variety of advanced analytics and research approaches, including segmentation, model building, advanced machine learning techniques and forecasting

Experience in customer insights research or analytics is a strong plus

Experience working in a consultative capacity (internal or external) is a strong plus

Strong analytical thinking skills. Ability to creatively solve business problems, innovating new approaches where required.

Ability to interpret research findings for multiple audiences, extract insights and communicate effectively

Experience interfacing with clients or high-level executives

Outstanding oral and written communication skills

Must have excellent project management skills and have experience managing multiple work streams and projects at one time

Must have the ability to adapt to changing business priorities in a fast paced business environment

Needs to be a thought leader and question and push boundaries

Other requirements

MBA or advanced degree in a quantitative discipline is required.
+ years of experience in business consulting with an emphasis on Customer Insights/ Customer loyalty analytics

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About Organisation

Fractal Analytics