AVP- Head- Transaction Monitoring Unit

  • Mumbai
  • 10-15 lakh
  • 6-11 years
  • 13 Jul 2015

  • Quality Control - Product/ Process

  • Financial Services/ Capital Markets
Job Description

To manage department planning, operation of the unit.
- Problem-solving of a team analyst to meet with the required service level components & standards by Call monitoring, coaching and feedback
- Responsibility for delivery of superior customer experience
- Automation of various manual processes/ excel trackers for FCU.
- Recommendations for modification of existing fraud alerts and process development based on customer complaints, fraud trends, dispute trends, feedback and analysis of the same.
- focal point of dissemination of information from management to team and vice-versa
- Responsible for overall performance of the team.

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