Roles & Responsibilities :
Participate in the determination of sound technical strategies that support corporate objectives
Coordinate with users to ensure that optimum service is provided to the business
Implement system related procedures in compliance with ISO9000, ISO27001 and ISO20000 standards
Participate in compliance or audit related on Windows platform
Provide SME support for Windows Operating system and Infrastructure servers within CIS HIA
Perform support activities related to audit and compliance requirements
Actively participate in the development of new service offerings and capabilities
Work with customers to plan and coordinate the implementation of moderate to complex system and software migrations
Assist customers with the planning and design of system architecture
Interface and work closely with Project Managers on project implementations. Co-ordinate project plans and activities with user and technology management
Root cause and failure analysis to resolve systems problems
Identify, document and eliminate all non-supported software
Produce a plan for upgrading and/or replacing the non-supported hardware and software
Prior experience managing systems for High-Availability and Disaster Recovery
Automate common manual tasks and processes
3-4 Years of hands-on experience in operating, and administering Windows 2003/ 2008 / 2012 servers.
Experience on IIS Web Server administration.
Experience on supporting Microsoft Clustering, configured in high availability environment.
S cripting capabilities for automation of system administration task (PowerShell, vbscript ).
Experience on Operating systems performance, tuning, and enhancements.
Experience on Windows Security updates and patch management.
Experience with planning and identifying Disaster Recovery plans.
Knowledge of Infrastructure software PowerPath, Veritas foundation Agent, Netbackup, ITM, Mcafee, File transfer software(Tectia, NDM), capacity tools(Perceiver), Citrix, Messaging etc
Experience with transferring applications to a cloud / virtualized environment is an advantage.
Knowledge on ITIL processes. Example Change, Incident & Problem management.
Strong communication skills and a Team Player.