AVP - AP and Procure to Pay

Kelly Services
  • Chennai
  • 18-30 lakh
  • 10-20 years
  • 15 Jul 2015

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Provide day-to-day leadership, management and oversight of end-to-end operations procedures for third-party and internal related operating
Ensure high-levels of Customer Service and satisfaction by delivering all ESC Operations products (Purchase Requisitions, Employee reimbursement claims, Vendor invoice processing etc) as per SLA standards, liaising with Citi internal & external customers, handling voice and non-voice queries and resolving related issues jointly
Ensures all services provided are performed according to the current Standard Operating Procedures and Procurement policy buying requirements and applicable CSSMP/CEMP guidelines
Support the region-wide effort to maximize the use of catalogues and use expertise to identify areas where catalogues can eventually be created
Responsible for managing the process of purchase order creation as per SLA standards, direction of purchase requisitions to preferred vendors, and providing support to users with purchase requisition issues
Develop a close and effective partnership with key stakeholders (Finance, Expense Management, Sourcing etc.) and to develop a seamless, standardized operational environment in partnership with the ESC leadership team in other geographies
Responsible for the recruitment, training, professional development, recognition, compensation strategies, mentoring, coaching, and daily performance of all ESC Operations personnel in the country
Responsible for the timely, accurate, and effective investigation and reporting of process exceptions and potential risk exposures, as well as full and consistent compliance with all global, regional or country regulatory requirements affecting Citi's Enterprise Supply Chain Operations
Responsible for the successful maintenance of internal Risk Control and Self-Assessment (MCA) practices; continuity of business plans; liaison with internal and external auditors; and development of appropriate action plans to promptly address any audit or regulatory finding and monitor its resolution status
Responsible for all aspects of each Citi business's interaction with the ESC Operations team, systems and processes in the countries supported. These aspects of the role range from proactive involvement with business management in the planning for business re-organizations (e.g. announced acquisitions, divestitures, changes in regulatory requirements etc.) to the development and maintenance of effective systems and processes to capture and resolve end user transactional inquiries
Responsible for successfully managing the local ESC Operations budget and for the timely realization of targeted Cost Transformation activities
Align the Purchase to Payment Operations Process Vision and Strategy with the Enterprise Supply Chain mission. Manage key stakeholder validation and buy-in for the process vision, strategy, and execution

Qualifications External

Minimum of 10 plus years in a senior operations management role, preferably in a shared services environment
Substantial knowledge of procurement-through-payables best practices, operations, systems, process improvement, automation tools and related industry trends
Solid knowledge of risk & control, quality assurance and project management best practices and techniques
Strong management, influencing, communication and implementation skills to deliver continuous service improvement in a multi-cultural environment
Proven ability to develop and manage relationships at a senior level
Exceptional interpersonal and communications skills, with the ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management
Ability to lead groups of both managed and non-managed staff and to present information to seniors and stakeholders in terms that facilitate understanding and necessary actions
Proven problem solver, self-motivated, results-oriented, and ability to multi-task in a fast moving environment with different functional areas to get the job done
Demonstrated ability to lead a large multi-cultural team
Ability to analyze and react to problems and/or situations, ensuring that the overall process is not adversely impacted
Strong leadership, innovative and strategic thinking and planning abilities
Demonstrated ability to coach and influence peer group in decision making and strategic processes.
Effective people management skills to include experience in the coaching and development of other seasoned professionals
Results-oriented with ability to conceive and execute business/operating plans
Proven ability to prioritize business objectives and effectively manage multiple projects through to timely benefit realization
Strong aptitude for the design and delivery of processes
Individual proficiency with reporting tools and MS Office suite, management information systems (MIS), trend analyses, statistics, and quantitative and qualitative analyses is required to identify, lead, and monitor required organizational improvements as the department's primary change agent
Must demonstrate the highest level of personal and professional ethics and integrity in carrying out responsibilities to our clients, to each other, and to the Citi franchise

Competencies/Skill sets for this job

Procure To Pay Operations Purchase Order Supply Requisition Procurement

Job Posted By

About Organisation

Kelly Services