AVP / Sr. Manager - Accounts Receivable ( O2C - Cashiering)

Kelly Services
  • Bangalore
  • 10-15 lakh
  • 8-12 years
  • 25 May 2015

  • Operations

  • BPO/ ITES/ Call Centers
Job Description


Oversee the management of 150+ associates to ensure accurate and timely payment / payoff applications
Evaluate processes and implement adequate controls where necessary
Provide strategic input to improve efficiencies, quality and productivity
Deliver effective dashboard and operational reporting to Senior Management and clients
Oversee daily control reporting and perform periodic process diagnostics to ensure no internal or external audit findings
Liaise with other departments to ensure transaction requirements are met in a timely manner
Support Lockbox and other automation integration efforts through REALServicing
Complete ad hoc projects when so required
Triage customer complaints / inquiries, perform root cause analysis, determine resolution and successfully execute each month

Key Result Areas:

Ensure absolute completion of all Cashiering workflows on a daily basis
Ensure audit responses are provided and remediation implemented without the need for timeline extensions
Monitor IRG and NMS test results and develop root cause analysis and recommend remediation plan
Respond to all compliance and regulatory requirements in a timely fashion
Successfully develop and execute strategic goals for Cashiering
Ensure quality assurance score yield for Cashiering is greater than 99.5% each month

Competencies/Skill sets for this job

Audit Cashiering Remediation Root Cause Analysis Liaise Nms Projects

Job Posted By

About Organisation

Kelly Services