Assistant Manager/ Senior - Audit (sdc/ GSS/ Gth-offshore)

  • Bangalore
  • Confidential
  • 3-5 years
  • 05 Aug 2015

  • Audit and Assurance, Operations

  • Management Consulting
Job Description

About the Position

The Assistant Manager should have prior experience in Audit domain and should have proven experience in service delivery, process improvements and operational excellence. S/he should have prior people management skills (may be required to manage upto 40+ employees directly) and ability to handle stakeholder relationships in a shared services organization.

Broadly, the key responsibilities are:

Operations management Be responsible for day to day operations to ensure error free Audit service delivery (refer Operations R&R below)
Relationship management Be a extended team member for key client engagement teams(ET)
Employee development Ensure strong performance management and enabling employees to meet career aspirations through coaching, mentoring and targeted training interventions
Strategic Initiatives - Contribute to OUR CLIENTs growth plans and implement industry best practices to take OUR CLIENT up the value chain
Process excellence Ensure highest level of Quality by implementing QMS, building a strong Quality culture and focusing on continuous process improvements
Content & industry focus Build strong domain expertise (accounting & auditing) and industry knowledge to enable better engagement with ET and improve OUR CLIENTs market share
All other duties assigned

Detailed Operations R&R Responsible for:

Responsible for deliverables within TAT
Ensure all the deliverables are error free
Plan and organize the daily work flow among the teams particularly coordinate with other AMs during busy season for planning the work to ensure all the work is delivered timely
Provide clarification, guidance to team members on all the processes related questions
Interact with Secondee for clarification, review, estimate of hours etc
Interact with ET on regular basis or as required
Perform quality reviews (AM review) as required by the process guideline
Provide timely update to teams about the changes in process, policies etc
Analysis Internal/external errors of the teams and provide guidance to team members to minimize the errors
Organize the refresher process trainings for the team members based on the feedback from team leads, quality, efficiency etc
Update training manual regularly with all the recent update
Regular meeting with other AMs for process improvement, consistency in the processes, process improvement, efficiency etc.
Manage teams, solve team issues and escalate the issues to Managers as required
Have a team lead/one to one meeting with all the team members regularly or as per the guideline provided by Manager.
Keep the attrition to minimal,
Ensure team utilization to optimal
Minimize OT hours by proper planning and reallocating the work among all the team members
Responsible for succession planning for key people
Create Back up, provide training on all responsible jobs/metrics
Perform Additional Tasks as assigned by the Manager.
Participate in Hiring and Training
Perform half yearly/annual appraisal of team members

Candidate qualification, experience and competencies required

Educational Requirements

CA qualified

Experience Requirements

Minimum 5 years of experience including 2-3 years of post-qualification experience
Experience with Big 4/leading Audit firms or their shared service centre
Good knowledge of MS Office (excellent Excel Skills)
People Management Skills


Attention for detail and quality conscious
High-energy, independent decision maker with ability to manage priorities & conflicts
Strong communication abilities (both written and spoken English skills)
Proactive problem solver with good planning and organizing skills
Ability to lead change by effectively building commitment and winning support for initiatives through influencing, negotiation, collaboration and relationship building skills
Should be willing to stretch in terms of working hours based on the business needs including working on weekends during peak season

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