Roles and Responsibilities:-
a. Ensuring 100% conversion is made to Renewals.
b. All existing Merchants are retained back to Company's cycle.
c. Achieving monthly targets for loan disbursements and building a profitable portfolio.
d. To prepare action plans individually for effective Portfolio Management.
e. 1st Escalation Point of Contact for all Service Issues raised by Merchants.
f. Ensure Service issues raised by Merchants are resolved effectively and with minimum TAT.
g. Maintaining good and healthy relationship with all Merchants.
h. Ensuring Welcome call/visit are made as per Customer Engagement Plan
i. Coordinating with cross functions and external party to ensure smooth flow of daily Operations.
j. Daily Monitoring (Calls/Visits) of Portfolio as per Collection parameters.
k. Continuously review portfolio and report potential delinquent accounts.
l. Identify Early Alerts and Risk while evaluating Portfolio with proper documentation and proofs.