Assistant Manager/ Manager - Global Business Performance Management

Peoplefy Infosolutions Private Limited
  • Pune
  • Confidential
  • 5-10 years
  • 184 Views
  • 30 Mar 2015
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  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Job Description:

We have an excellent opportunity with one of the leading ITES MNC in Pune.

Responsible for data gathering & publishing defined KPI reports (Global)

Responsible for supplying data to the Organization for their daily, weekly, monthly,quarterly or annual reports.

Handle requests from internal customers on KPI analysis and other data output supporting the business process.

Responsible for maintaining Visual Factory / Scorecards/ eVMS.

Assist SME/Team Manager to maintain KPI and Deliver re-active and pro-active analysis on KPI reports for all parts of the Processes (Global)

Work closely with Performance information / Project management resource pool on assigned Global and Local projects

Direct coordination with functional teams

Managing customer expectations

Responsible for maintaining SOPs/specifications

Perform UAT testings

Participate in other day-to-day job activities as required


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